Improving Partner Retention and Relationships
ATP Reflect helped a telecom provider move from broad assumptions about partner health to precision prioritisation across Local Distribution Partners and Technicians.
What this story covers
The story shows how partner experience signals were linked to Partner NPS, overall experience, operational clarity, and partner churn risk.
Early-stage reduction in LDO and Technician drop-off from the network.
Partner NPS improved by +8 points.
Insights translated into ownership-tracked action plans within four weeks.